Another Week, Fantastic...

Ugh, it's only Monday and this week has been horrible so far!  I may or may not have mentioned, a few weeks back, that I woke up to find my oven dead... again. This is the second time in less than a year, so you can imagine my unhappiness. I called Sears because the stupid thing's still under warranty, they scheduled a repair visit for a week from the day I called them, which was last Monday (a week ago). The guy came out, looked at it, said it needed a part, and that it would be another week. The part came Friday, but it's just been sitting in the box, and guess what, it's still sitting in the freaking box!

Yeah, the guy was supposed to come today, but didn't make it. We've now been without our oven for about 3 weeks. Apparently, the guy got hurt on the job right before ours, and had to go home.  If he was hurt, he should have gone to the damn hospital, not home. To top things off, Matt has stayed home for two Monday's in a row to wait for this guy, who has been booked to come out between 8am and noon on both Mondays, but today it was after 2pm before they called to say that he was hurt. So, Matt stayed home from class for nothing. Fan-fucking-tastic!

More annoying, the guy left Matt with a receipt last Monday that said if our warranty wouldn't cover the cost, there would be a $365 charge. Um, excuse me?! There's no reason the warranty shouldn't cover it, but now I'm totally paranoid. First of all, there is absolutely zero way we could afford that, and second, the stupid thing only cost me a little more than $400.  I'm not paying nearly what it cost to replace a part, that's insanity!  I have never been more agitated about something breaking.

It's moments like this that I cannot wait to be a renter again. Right now, my father-in-law owns the house we live in and Matt is always reticent to tell his father when something breaks. The AC needs repair, the pipes break, the bathtub develops a crack which renders it unusable, the oven dies... all problems we've had and he just wants to take care of it, even though it puts us in a bad position financially and never-mind the fact that we don't own the damn house. If we did, I wouldn't mind paying to fix these problems, but the fact is, we don't!  Besides, I love to rent, someone else becomes responsible for your broken stuff. When you rent and the stove breaks, they fix it or bring you another one.  If the pipes burst and flood your apartment, they hire a professional company to come clean it up, they spray for pests... it's heaven!

So, they rescheduled our stove repair for next Monday; we get to wait yet another week. The level of inconvenience we've dealt with so far has been unbelievable, but at least they're not coming until the afternoon next week, so Matt can go to his class. I'm starting to believe dealing with Sears is more trouble than it's worth. I swear, I will never buy another appliance from them again, they're incompetent and, frankly, I'm seriously disappointed because they have such an enduringly good reputation. Too bad I don't feel like they live up to it. I am so pissed at them, seriously, they need to step it up. I'm really, really tired of being without an oven.

Is this week almost over, yet?  I really need a break!

7 comments

  1. Kristyn,

    My name is Greg and I am part of the Sears Cares Team, and I am very concerned about what I have read here. I am very sorry for the repair situation you have experienced and we would like to help. We are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. At your convenience, please email our office at smsupport@searshc.com and in the email, please provide a contact phone number and the phone number the item(s) were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (kristyn) for reference to your issue and we do look forward to talking to you soon.

    Thank you,
    Greg G.
    Sears Cares Team

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  2. I don't know...after reading Greg's message above, I'm sort of getting a soft spot for Sears. ;-) Hey, didn't you used to work there a long time ago (right after high school), or am I just crazy? I have this memory of walking through Sears (or so I thought) with you while you were on your shift, and you pointing out the security cameras to me and telling me who was watching us at that very moment. Then you got a phone call at the desk, and you started giggling and saying, "Jodi, one of the security people wants to know if you're single." And then I wound up going on two dates with the guy. His name was something odd, like Brit. Or maybe Dan. LOL. Okay, this is awfully detailed, so I'm going to feel like a complete idiot when it turns out that it wasn't you.

    Sorry to hear that you are having such issues with your oven. Sadly, if my oven was out of commission for three weeks, I probably wouldn't even notice. If it were my microwave, on the other hand, that would be an entirely different story.

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  3. I'm not entirely convinced that is someone who works for Sears, it just seems so strange that they would leave me a comment like that. I'm just going to call Sears, rather than sending them my phone number.

    I did work at Sears, as a seasonal employee, when I was 18. I enjoyed that job, working in the men's department. Yes, I do remember the security guys thing. You went on one of those dates as a double date with the guy, a guy named Mike Miller, and his wife, Maryann--You said she was so dull. LOL. She nearly ran me over in the AM/PM parking lot on Bear Valley Road and Seventh Street. I have no idea why I remember that, except that I thought it was a little bit funny at the time. Yeah, damn, that man was fine! Mike Miller, not the other guy. I can't remember the other guy's name off the top of my head.

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  4. Whew! Thank you for collaborating my story and confirming that I'm not crazy (not for this reason, anyway). I never heard that story of you almost getting run over by the Maryann chick. I guess she wasn't as dull as I thought. Of course, I have NO recollection of this woman anymore, or the double-date. I wonder how many other gaps we could fill of each other's memory if time and life (and sheer boredom, lol) permitted.

    It does seem very strange for the "Sears Care Team" to leave a comment on someone's personal blog. How did they/he even happen to come across it in the first place? I wouldn't give out any personal info, either, although that e-mail does seem legit. Still...

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  5. I just remembered, that guy's name was Rick. You don't remember Maryann, but do you remember Mike Miller? He was a fun guy. They eventually moved away to like, the Chicago or something, for her job. So no, you're not totally crazy! I bet we could fill in a lot of gaps, to be honest. LOL.

    Yeah, I'm not sure about the sears thing. The only thing that makes me wonder if it's legit is that they're only asking for my phone number. Anyone could get that by Googling my name. When you call Sears for service, they ask for the phone number of the appliance was purchansed under, which is what he's asking me for. If he were an internet weirdo, I doubt he'd be asking me for that. Still, I don't have a lot of time to talk to them. The guy's coming out Monday (or at least he had better) to fix it. If he doesn't, or there's another problem, we'll take it from there.

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  6. That's right; Rick! I said Brit or Dan, so at least I was close. They are all only one syllable names, after all. ;-) I do vaguely remember Mike Miller. I remember him being a tall, husky guy with blondish hair. He was very upbeat and outgoing. I actually sort of remember Rick, too, but barely. He had dark hair, and was cute, but very tense. I also remember now that we actually went out on a total of three dates. One double-date and two on our own to the movies. We saw "The Relic" and "Scream." I'm not sure how we managed to pull through even three dates, because we had zero chemistry. I honestly think that his friend, Mike, kept encouraging him to give it "one more try," because I actually got along great with him. They all came into Carrows back when I was working there, and I remember Mike kept cracking joke after joke and I couldn't stop laughing.

    Best wishes for stove-reparations tomorrow!

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  7. All I remember about Rick was that he was shorter than Mike and quite thin. For one reason or another, he doesn't much stick into my mind other than that. Mike Miller, however, he's in there. He was very outgoing, he was also a cad of the highest caliber (do American's say cad?).

    Thanks, I hope they get it fixed. I'm tired of being sans the oven. I've had the horrible urge to bake, which is probably just my brain being cruel to me. I only really, really want to do something when I know I can't and this is no exception!

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